Payment

We accept online credit card and debit card payments through a secure payment gateway.

We accept the following cards: Eurocard / MasterCard / Visa / Delta / Maestro.

We do not accept Electron, Solo or American Express.

Minimum order: £5.00

The goods will not be delivered until the customer's funds paid to National Childminding Association have cleared in full. Orders will not be processed until the customer's membership status has been confirmed.

Public liability insurance

If you wish to buy public liability insurance, please call 0845 880 0044 to purchase this.

Order Notes

Please note that all transactions will be carried out in sterling. Once you have placed your order, confirmation will be sent to you via email complete with transaction and order reference numbers.

We will not be held responsible for pricing errors due to software malfunctions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, National Childminding Association reserves the right to decline orders for bulk or high value purchases.

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Delivery

Please allow 14 days for us to process your order.

Privacy Policy

Read NCMA's Privacy Policy here (opens in a new window).

Consumer Rights

You may return your purchases at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy.

To return an order, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

This provision does not affect your statutory rights.

Our Refunds Policy

When you return a product to us:

(a) because you have cancelled your purchase with us within the seven-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.

(b) for any other reason (for instance, because you claim that the product is defective), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund for the defective product. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Contacting us

Postal Address:
NCMA
Royal Court
81 Tweedy Road
Bromley
Kent
BR1 1TG

Phone: 0845 880 0044
Fax: 0845 880 0043
Email: info@ncma.org.uk
Web: www.ncma.org.uk

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm National Childminding Association or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Website Terms of Use

All the information on this web site is intended for guidance only. The website is regularly updated. Products and prices are subject to change without notice.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of National Childminding Association or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks

All trademarks that appear on this site are the property of their respective owners.